ABOUT US
Candyspace are experts in designing, building and optimising digital products. We create websites, mobile apps and commerce solutions for ambitious organisations investing in growth and digital transformation. We are trusted to deliver by some of the world’s best-known brands, including ITV, Rolls-Royce, Mazda, Mars and Colgate. 

Working at Candyspace is about building products that people love. We all work hard to define the sweetspot between customer demand and the needs of the businesses who employ us. And by building products that they all love, we love those products too. To do this you will be part of a diverse and inclusive team of like-minded people, ambitious for themselves and passionate about what they do. You will work on exciting and challenging projects.

Candyspace is an equal opportunities employer and we strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply for roles here. If you need reasonable adjustments at any point in the application or interview process, please let us know and feel free to note which pronouns you use (she/her, he/him, they/them etc).

ROLE OVERVIEW
Candyspace are seeking a logical thinker and creative problem solver to join the ever-growing UX & Design team in London. You will be working alongside a cross functional team of UX/UI designers on projects for global clients, assisting the larger scale product design projects and UX/UI activities. 

You are knowledgeable in user-centred design, like solving problems and getting deep into the details. You get under the skin of real user needs and balance them with business requirements to create well rounded solutions. You have a creative mind and are not scared to think outside the box to make your ideas stand out, but you combine that with an eye for detail and precision pixels. 

Ideally you would have 8+ yrs of experience working in a product team working on a large product that has been rolled out. Coming from either in-house or agency working on constantly evolving products plus smaller tactical projects.

You have experience taking part in pitches, crafting solutions from scoping and proposal stages through to final deployment. You can talk fluently about design principles and architect bespoke approaches or sequences of activities to solve specific user needs and achieve specific client goals.

You will be competent in the Agile process of using Jira to manage workflow, rapid prototyping, getting to the bottom of user needs and balance with business needs, being present in and running workshops. Managing and mentoring junior members of the team will also be a priority.

Specific tasks include but are not limited to:
 
User research

• Research advocacy - Champions research and testing as essential to design practice and mentors others in its application.
• Research & validation - Selects appropriate research methods, plans research phases and designs effective interviews, tests and surveys.
• Conducting research - Leads interviews confidently, demonstrating emotional intelligence and extracting deep insight.
• Synthesis - Independently synthesises complex data into clear, strategic insights and coaches others in doing so.

Problem definition and ideation

• Mapping - Uses mapping strategically to align stakeholders, influence change and redesign services or processes.
• Ideas generation - Facilitates advanced ideation sessions, selects appropriate techniques and drives creative exploration to validated outcomes.

Information architecture

• Structural focus - Designs scalable IA systems and consistently thinks beyond interfaces to underlying systems.
• IA & navigation - Produces high quality IA that reduces cognitive load and improves speed of task completion across complex products.
• IA diagrams - Develops robust IA for complex product ecosystems and clearly communicates rationale.

Wireframing & prototyping

• Solution design - Designs holistic product solutions from insight through to execution, translating complexity into simplicity.
• Wireframing - Produces systemised, highly structured wireframes that accelerate UI and reduce ambiguity.
• Prototyping - Creates sophisticated prototypes simulating complex journeys and logic to enable robust validation.

UI design

• Look & feel - Defines compelling visual directions rooted in strategy, brand and emotional proposition.
• Hierarchy & relationships -Establishes coherent design languages with strong hierarchy, consistency and attention to detail.
• Supporting the UX - Ensures UI consistently strengthens usability, clarity and decision making across the product.
• Design systems - Designs and evolves design systems, including token structures, scalable components and governance processes.

Accessibility & inclusivity

• Mindset - Embeds inclusive design principles across projects and promotes accessibility as a strategic priority.
• Understanding barriers - Demonstrates deep understanding of diverse user barriers and integrates inclusive thinking into system design.
• Fundamentals - Stays current on accessibility standards and supports the wider team in maintaining best practice.

User empathy & advocacy

• Empathy - Places people at the centre of all design decisions and mentors others in translating human needs into meaningful products.
• Connecting with users - Crafts emotionally resonant experiences that balance originality, usability and strategic intent.
• Advocacy - Confidently advocates for inclusive design and diverse usability testing with clients and stakeholders.

PERSONAL PROFILE

• A great communicator, able to talk about design solutions passionately and articulate thinking succinctly
• A team player, working collaboratively with users, stakeholders and other team members to solve design problems
• A self-starter, able to work through the design process from research and inception through to high fidelity design and implementation with developers 
• Solutions focused, a problem solver and creative thinker with a desire to dive deep into understanding user needs and balance them with where we can deliver real business value to the client
• Attention to detail, with a clear focus on high quality and tempered with a healthy balance of business profit. Knows when to craft and push the boundaries and when to smash it out quickly
• Outgoing and friendly, a sociable person that communicates well with everyone in the company